A dreadful experience and complete waste of money. After 7 years of premiums my dishwasher broke down. It was declared irreparable and I would be supplied with a replacement. Without any information or advice delivery was arranged. This was left on my doorstep today. They refused to deinstall or remove the old one as they wouldn’t come in even though I had paid for it. The final straw was refusing to fit the new one. The replacement was not of equal specifications either. Customer service and the resolution team were very very unhelpful. I’m disgusted by the way they have misinformed me and feel this is a classic case of miss selling. I’ve cancelled all my 3 policies having paid out a huge amount of money for a worthless service. I do not recommend buying their policies and suggest you put a few £ s a month away to cover your replacements or repairs. Grrrr