Have been with these jokers for several years, it's easy when they are collecting the monthly payments When I initially booked a engineer to attend to mend fridge freezer they sent out a fool who stated that the fridge freezer is broken this is why I requested you to call out not to tell me what I already knew, No communication from any of you I had to chase, was told that you would call me back to keep me informed this has never happened Second engineer appointment still no working fridge freezer (now into week 3) he arrived 2 hours later than time slot given, this engineer stated he had to wait for his colleague who would be mending the fridge freezer a few minutes later he changed his tune to he's wrote it off and someone would be in touch it beggars belief that they can blatantly lie to your face without any repercussions I got a text message following day spoke with online Celeste was no help had to phone instead this lady has stated I need to take out another warranty for the replacement fridge freezer I asked about the automatic 1 year guarantee that you automatically get when buying white goods she went into her speech it's clear they are desperate for your money I was informed Indesit would be in touch never happened had to phone them to chase, was told earliest appointment I can have for them to collect free of charge written off fridge freezer and deliver new fridge freezer is another week away this is going into 4th week without a fridge or freezer They are not bothered about delivering good quality customer service they just want to squeeze more money from you I have had food that has been ruined and gone in bin but they are not interested, they will waste your time by forcing you the paying customer to constantly chase them up I am not on your payroll yet I am doing what your lazy employees should have been doing from the start Adele from Resolution department why did you phone me this morning only to disconnect the call it's clear that you cannot communicate with other departments as you would of known this replacement would be yet another week before delivery but you are interested in this