I am astonished how poor these people are, I paid them more than £350 for one visit followed by £28 per month for ongoing cover, called them 6 months later and they said "we are not coming out again as your flue is loose" I explained it wasn't loose until you came, then they refused to visit my property but continued taking my money! I said I wanted to complain and they said we won't talk to you anymore contact the Ombudsman, I tried to do this but they are not even signed up to that scheme! These people are scammers do not sign up to them its one big rip off! It must be illegal what they do.