im resading all these reviews and im pretty shocked at off of those bad experiences. 10 years ive been a customer, and never had a problem that they never arrived or were so late, or didnt know what they were doing, always excellent customer service over the phone, always had an appointment day or two later. the only thing i would say, is that ive had my washing machine covered for 10 years, its been repaired about 6 times, its an old machine, and they should give a new one now, as this is what m policy includes. I get that they will continue to repair if its possible but the machine is just a faulty model and the amount of years ive had the washer and what i paid for the policy in total, i would have brought about 3 brand new ones. :)