My advise to anyone thinking about taking out a policy with D&G woukd be please don’t, don’t waste your money...my dishwasher broke, I got through to customer service who put me through to their repair company, they didn’t answer the phone, I tried 3 times and waited a long time, wasted money, I got my own engineer. My machine was a write, through to customer service who advised I could have a new one, they then put me through to Claims, three weeks later I am still waiting to speak to Claims, they never answer the phone... despite on occasions holding on for 30 minutes plus. I’ve phoned back to customer service which isn’t any good they just put you through to claims who never pick up the phone... totally and utterly useless, I’ve never known such bad service. It’s beyond bad it’s totally unacceptable. I’m now going to complain to the ombudsman...and of course cancel my direct debits. Don’t use them.