What an awful company. They have no compassion. After 5 years of paying to cover my cooker I got a rather unpleasant experience when my oven packed up, they sent 2 repair men into my house. First was in March just before the lockdown and the second after lockdown because the first repair man made the problem worse. The second repair man came with no PPE so i had to provide him one, he also stated he's new and doesn't know what to do, he also smoked just in front of my door. The appliance needs to be changed but they're refusing after I've paid them for 5 years. I'm very sad especially that they are aware I have 2 vulnerable people in my house. I have no money for a new cooker now and I don't even know what to do i feel rubbed. They keep sending repair men who cannot fix the problem. Some of the customer assistants were very rude and basically done nothing to help the situation, they told me the repair men are under no obligation to wear PPE. I personally think NOONE should use this company. The total of what I've paid for 5 years is £538.80. 😔 after speaking to 3 people at their office, I was told that, at the end of the day, people will always have something to complain about 😳 i was shocked. So now they'll keep sending repair men into my home until they're satisfied the appliance cannot be fixed (beyond repair).