Our Fridge Freezer went wrong and after ringing D & G they asked a local electrical repair business to attend. The engineer said he would order a part that hopefully would right the problem. After waiting for 3 weeks for the part to arrive and the engineer fitted this, the system still didn't work. The company advised D & G that the system should be written off as it couldn't be repaired. D & G eventually sent an email for a replacement. This appeared to be for the wrong appliance. Telephone calls to D & G lasted over 2hrs to get a reply. Then when the second email arrived the offer was for a replacement that was not like the one to be rep,aced. Further calls to query this have lasted over 2 hrs. Their customer service is diabolical and one should try other services before using these.