I called d&g when problem occurred with my cooker. Customer service is non-existing, waited over 40 mins before being cut off. Called back, when connected, 57 mins later, was told an engineer would call 11 days later. I explained the problem fully to them. Engineer arrived, knew absolutely nothing about the problem, the cooker, or anything else for that matter. Told I would need a new element, fan, thermostat and programme board. Told it was working OK, could cook in it. Wouldn’t work at all after he left. 2 engineers called the 2nd week, my husband dealt this time, he’s not aware of any part being replaced, but was told it was fixed, although no programme board as the wires were had rotted. 2 hours later, not working again. Called d&g following Monday, spoke to customer service, eventually!!! Told it would be dealt with by resolutions team. Call received this morning and told d&g don’t deal with hotpoint appliances, they deal with their own resolutions and she would transfer me directly to the team. Finally connected, straight through to the customer service team! Told to leave my number and they get back to me ASAP. Last time this happened it took 2 days for the call. Then told by d&g there is no resolutions team at Hotpoint!! They are taking money with no intention of fulfilling their assurances. They should be held to account.