The engineer did not come out for the appointment today (3rd Sept 20), he decided without looking what was wrong, (which is okay, if it's an educated guess, and if he is right) but he didn't have the parts for my washing machine as it was bought in 2010. Since I have had to wait a week for an appointment that didn't materialise and all the information was given to the person on the phone a week ago, WHY wait until he's due to come out to say this. I have now got to wait another week and hope that the parts he has ordered turn up on time for this appointment on the 10th Sept 20. The door of the washing machine had to be closed to move back into position, and when it was opened blew the electricity (something else wrong). I waited nearly 3 hours for a ring back and was told by a talking dalek, that no-one was available. So had to ring again. I have paid for this plan since my washing machine was new, as we are pensioners with arthritis etc, we cannot wash the clothes by hand. I tried and have now hurt my wrist. Not happy.