My cooker is needing repaired due to accidental damage phoned 1st of july to be told no engineers in my area and i would have to find someone to repair and send them the bill phoned around nobody wanted to do insurance claim which meant id have to pay im disabled use wheelchair also have son with additional needs phoned and they then said to email beko and ask them to repair and send bill to them no reply from beko phoned again and got put through to resolutions team who i thought had finally got ball moving and had engineer coming to fix it 3 weeks later get call that they cant get out to fix it been on phone all this morning trying to speak to someone get put through to resolutions team for call to drop again which has happened many times now 11th september still not fixed explained to them that i dont have that kind of money to get it fixed surely if you are running a business you have engineers who deal with each area now still no cooker actaully feel like crying got insurance so didnt need to worry about repair