I ordered a Fridge Freezer and 5 years insurance from John Lewis. I had to cancel before I received it so John Lewis refunded immediately to my account. They use Domestic and General for the additional insurance. Domestic and General will not refund via your original payment only by cheque. A complete pain as you can imagine. I complained to no avail. They then sent a cheque for £20 instead of £120. I tried to get this fixed, I phoned several times. They put me on hold for 15 minutes with no apology and I still didn't get through. I then gave up. Phoned John Lewis who are sorting it for me. Cheques are a complete farce and even the John Lewis customer service queried them only offering refunds in this form as the inconvenience in getting to a bank to pay in is unbelievable. Avoid Domestic and General, terrible customer service.