After being with D&G for many years and having four appliances insured with them we are now treated with contempt, on this last occasion I spent over 25minuits before getting to actually speak to someone (calls which we are paying for), I gave the guy the details of a fault with out American fridge freezer and was given an appointment day for an engineer to call which was supposed to be today (01/10/20), after waiting all day at 4.30 pm I received a text for me to call the engineer quoting a the job number with regards to the outstanding repair to my gas oven!!, to make an appointment, I phoned and pointed out that it's the fridge that's faulty and we don't have a gas oven (it's electric) I was put on hold and listen to the rubbish music when 5 minutes later the automatic voice selection came on, so I pressed the appropriate number and another girl told me she would find out what was going on and would call me right back, well no call back, surprise!, las time we had trouble with no shows, arriving to fit a part unannounced just as we were going to a doctors appointment, waste of time we are cancelling the D/D avoid D&G, useless