Distressfull & intimidating emails/phone calls & texts telling me that my "insurance is overdue." My insurance has over a year to run, & I have been bombarded with requests to update it for "Peace of mind" There was nothing wrong with my mind until I was sent a flood of stressful messages. I have spent hours/days/ months on the phone pleading for these calls to stop, but when at last, they do answer the phone I have to repeat all of My details despite the fact that the team member will merely give me a first name, hence being given a false sense of security & then the problem continues one can never speak to that person again I have emailed the CEO Ian Mason many times & have written three times, but he ignores each I would hate to think of anyone else my age being so stressed that they are afraid to look at their phone or open a letter with the D & G logo on it. The latest is telling me that my fridge cannot be repaired & would I choose another. No one came to look at my fridge because (a) I never requested a call out (b) there is nothing wrong with my freezer So Mr Mason ( if you exist...why encoarage me to dishonestly claim something which I don't warrant