ZERO STARS ACTUALLY - DO NOT INSURE WITH THIS COMPANY, I BELIEVE IT IS A SCAM D&G offered to replace an unrepairable insured item. They offered products which were of inferior specification (less wattage, decreased internal dimensions, no pyrolytic cleaning) from different suppliers that do not match an integrated cooking suite. They were unable to find anything from their own suppliers so said I could search myself (really?). I did and found a matching item from another supplier. However when you call them directly they do not answer and when you get through ID checks, THIS IS THEIR TRICK to avoid their contractual obligation, they always have to 'transfer you to ' sales' or 'orders' and leave you to hang for hours until call terminates automatically. Their reviews say it all. Steer clear!