Worse than Covid. I have been a reliable paying customer for more than 10 years now and have 3 different policies. When I need my washer dryer machine to be repaired, it seems an impossible task. I have already 6 booked appointments and my Hotpoint machine is still not working and it has been more than one month now. I called more than 20 times Domestic and General and Hotpoint to report and they only told me that I need to wait for another appointment - 7th time this coming Monday 26/10/20. I have already cancelled my NHS practice 6 times (taken annual leave) to wait for different incompetent engineers that cannot do the job! Domestic and General refuses to take responsibility and told me that I must keep calling and ask for more days off to wait for another engineer appointment. It is quite traumatic the whole experience and I also sent 4 letters of complain with no reply at all. Terrible and very unprofessional service.