Friendly and polite on the phone. Efficiently identified what I needed and confirmed that it was in stock. The online purchase was fast and simple. The appliance was delivered from Northern Ireland to London faster than most deliveries within London. The price was good. The company practively contacted me post-purchase to thank me and offer any needed support. As a North American living in the UK, I have become accustomed to the typically awful customer service here. My experience with Donaghy Bros was nothing short of miraculous, by comparison. It almost makes me wish I had to buy another appliance ... And, if I did, Donaghy Bros would be the first place I looked.