Donaghy Bros Reviews

Name: Donaghy Bros
Address: 34 - 40 Maghera Street Kilrea, Kilrea
Rating: 4.80

4.8 Rating 8,248 Reviews

95 %

of reviewers recommend Donaghy Bros

Company Reviews

Questions

Metrics

4.8

Based on 8,248 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

02829540001

Location:

34 - 40 Maghera Street Kilrea
Kilrea
BT51 5QN

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Donaghy Bros 5 star review on 7th January 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a Fisher Paykel French door fridge and a CDA Wine fridge. The sales person Rorie was very helpful and offered me a great price compared to other companies and assisted during the whole purchase. I was kept informed of the delivery and despite having a couple of issues with both products, I was very impressed with how Donaghy Bros responded via email and telephone and organised replacements. I am so pleased I chose them and would have no hesitation in recommending them or buying from them again for any future electrical purchase.”

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Posted 2 years ago

“Many thanks to Donaghy bros and to Thomas in particular who could not have been more helpful from beginning to end in the process of choosing & then in the purchase & delivery of my new rangemaster cooker. His professionalism & genuine customer interest made it all very seamless. Donaghy bros offer very competitive prices , deliver on an excellent service to boot!! I will certainly choose to shop here again. Terée S”

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Posted 1 year ago

“Excellent service Great price Very fast delivery Will definitely use again Highly recommended”

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Posted 1 year ago

“Do not buy from them they saying item was delivered but never arrived and they cant even confirm correct delivery time 7.49am or 10.24am”

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Posted 1 year ago

“Item arrived on time and in perfect condition great value great communication from website would highly recommend this company”

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Posted 2 years ago

“My fridge freezer in my holiday home in donegal this week died. The honest week so far this summer. I rang donaghys and Seamus went out of his way to sort me out with a new one at a great price and arranged for their delivery men to meet me close to the border so I could get it right away Great service I will be back”

Helpful Report

Posted 2 years ago

Hello Wesley, Thank you for your 5-star review, your feedback is very much appreciated. We are pleased to hear that you were happy with our service and will pass your comments on to our salesman Seamus. Thank you for your custom. Kind regards, Donaghy Bros

Posted 2 years ago

“Best value on the Web. I was going to go for a cheaper brand but so glad I got my 1st Dyson. Speedy service thank you.”

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Posted 2 years ago

“Found company on internet. Ordered a V10 Dyson on Sunday 24/7. Email received acknowledging my order. Monday 25/7 another email saying order been completed and despatched with DPD. Wednesday 27/7 received message from DPD to say when parcel would be delivered that day. Arrived within time slot. Very pleased with product, wouldn’t hesitate to use this company again, prices very good.”

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Posted 2 years ago

“Avoid at all cost, especially if from the south! Brought us damaged Miele washing machine. Driver left by the door without proper handover. Donaghy do not refund/replace it, saying they have an e-signature. We have to go for a chargeback with bank now. A lot of hassle and stress.”

Helpful Report

Posted 2 years ago

Hello Andrei, We are sorry to hear of the issues with the appliance. The courier advised us that the item was delivered to the outside of your property in perfect condition but the images you have provided us show the appliance inside your property with damage. The POD we received from the courier does not mention any damage reported upon delivery. The courier provided us with images showing the appliance in their warehouse with no visible damage, which we have forwarded to you. From this footage, it is evident the machine was dispatched from their ROI hub in perfect condition and secured and delivered on the pallet. From the images and POD our courier has provided, neither we nor they accept that the damage happened whilst in transit to you. Unfortunately, we are unable to accept a return of this item. Kind regards, Donaghy Bros Team

Posted 2 years ago

“I came across this company through the internet and they gave by far the best price for the Dyson V10 Absolute I was researching including free delivery. Ordered it on Friday 08.07.22, seamless ordering and confirmation updates throughout and product arrived on Wednesday 13.07.22. Would not hesitate to use them again.”

Helpful Report

Posted 2 years ago

“Paid a lot of money for a Rangemaster Elise cooker in November. The hob is not working. When I rang Donaghys the girl was of no help, wasn’t interested. Just gave me a number for the manufacturer. Sitting now with a very expensive cooker not working over the holidays with children to feed as the guy is off for a week. Would not buy here again as no aftercare whatsoever. Very disappointed.”

Helpful Report

Posted 2 years ago

Hi Nichola, sorry to hear of the issues you are having. We often direct customers to the manufacturer as they can do further troubleshooting with you and arrange an engineer appointment with you directly if required. Due to manufacturers' strict GDPR Policy, we are also unable to make the initial call. We are always here to help if there are any issues dealing with the manufacturer. If you still require further assistance, please email service@donaghybros.co.uk and we will be happy to follow through on this for you. Kind regards, Donaghy Bros

Posted 2 years ago

“I had not heard of this company and only found it through Google search for a product that this company was doing at the cheapest price. I will use this company again in the future as I have had excellent service.”

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Posted 2 years ago

“I have a problem with my new kitchen aid after 3 weeks and the customer service was excellent come to pick my machine up within eight hours and now waiting for my new one to arrive cannot fault the way they they sorted my problem hopefully have my new machine in the next few days thankyou Mrs burns x”

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Posted 2 years ago

“Have bought a range cooker and a food processor in separate orders from Donaghy Bros. They are easily contacted with queries by phone and email. They are flexible and prompt with delivery. Free delivery in the Republic of Ireland. Highly recommend.”

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Posted 2 years ago

“Was let down by a different supplier, ordered integrated fridge, dishwasher,double oven and hob on Tuesday delivered to Co Mayo on the Friday. Fantastic service and very helpful staff”

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Posted 2 years ago

“Great service, very knowledgeable staff with good advice - Malcolm. Cooker delivered by Graham and Caher who were very friendly and punctual - rang me first to say on way which was really helpful .”

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Posted 2 years ago

“Great service, fast delivery and all the time I received information where is my order. Absolutely happy with my order! Coffee, hot chocolate or cold drinks are amazing, easy to follow instructions and easy to clean. Looks stunning 🥰”

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Posted 2 years ago

“Excellent value with great savings on other retailers' prices. Excellent communication from them when delivery by third party was held up by covid tested driver unable to deliver on time promised but item arrived soon after. Would definitely recommend.”

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Posted 2 years ago

“Excellent customer service received from this company, excellent communication and items delivered as promised. Highly recommended ! *****”

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Posted 2 years ago

“Tried with 2 emails to sign up for discount code, both times when payment was pending approval I wasn’t sent the waiting for your approval on banking 365 app.”

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Posted 2 years ago

Hello, we are sorry to hear of the issues you are experiencing regarding your discount code. Please email marketing@donaghybros.co.uk with your name and order number so that we can resolve this for you. Kind regards, Donaghy Bros

Posted 2 years ago

Donaghy Bros is rated 4.8 based on 8,248 reviews