When requesting a replacement or refund for an item that was faulty out of the box, an induction hob (although out of the 14 day window) this was rejected. Donaghys also refused initially to assist in negotiating a repair for us saying it was something we had to contact the manufacturer on (this was still within 6 months of purchase). They eventually did do this for us, the engineer visit failed to fix the issue. Donaghys then attempted to get a second visit from an engineer which we declined as this was running into several weeks without a working hob. Eventually Donaghys accepted the item back but only after stating consumer rights. The two stars is for a well laid out store, good sales team. I will likely never be back to Donaghys as the returns policy is a complete disappointment, fobbing customers off when something goes wrong but selling you the world at the same time.