Dear sirs Last week I eventually received my freezer and microwave. The previous week the delivery driver refused to stop on the road as he believed that he was blocking the traffic. This despite there being many hands to assist the offload. The delivery company said they would return with a smaller van to be able to get up the drive. This was very annoying as I had paid an extra £100 to yourselves to ensure that there was an extra person in the van to assist with getting the goods up in my steep narrow drive. The following week they arrived with exactly the same van and dropped the goods and took them up the drive with my assistance. The second person did not help. I am therefore complaining about the £100 that was paid to yourselves for no benefit and the very poor service that ArrowXL provided. I am refurbishing the house and have had goods of all shapes and sizes successfully delivered. Yours was the first failed delivery and the first time that I paid extra for the delivery. I look forward to your response and a refund of my £100. Regards Grant Stenhouse