Purchased a Le Creuset pot online that was supposedly shipped the following day. After 5 days the tracking info still said the same thing: parcel not picked up yet. I contacted them, and received a reply that they were sorry for the delay and they would ship now (so, again??). Took delivery of my order a further 2 days later. Basically they told me they had shipped it when they hadn’t, and a good 6-7 days were wasted with me just waiting around. That’s not the worst part. The Le Creuset pot arrived in bubble wrap and a big brown cardboard box. No original box or plastic clips that LC pots always come with. How can I give this away as a Christmas present when it looks as if I’ve just taken one of my own pots and stuck it in bubble wrap and cardboard?? When you buy a brand new (and not cheap!) product, you expect to get the original packaging with it. More alarmingly, the rim of the lid and pot is very dark in colour and rough to the touch. Any fan of LC will know that the rim is not bare cast iron, but coated in a transparent base coat. This pot, however, does not appear to have that. I have plenty of LC pots, and none of them have such a dark, gritty feel to the rim. It really makes me wonder if Donaghy Brothers are an authorised seller of LC products. Finally, their prices are often above the RRP. Unfortunately, they were the only ones I could find with items in stock of a particular colour. My advice is, if you can avoid buying from them, then save yourself the headache and do so.