AVOID, AVOID, AVOID!! I ordered a Neff oven (hide and slide doors) at a cost of nearly £900. The item was delivered but as I was having my kitchen refitted it wasn’t ready to be fitted instantly. It was left in the packaging for safe keeping. When I opened the packaging I instantly saw that the oven door was completely smashed on the inside. I had owned the oven less than 30 days at this point (so under the consumer rights act 2015 should be entitled to a full refund). A refund was not offered. A Neff engineer attended to replace the door but when he took it out of the packaging he noticed a large dent underneath the oven. This was detailed in his report along with the advice of going back to the retailer if it affected the operating of the door. He also said it was strange that given that I had brought the oven so recently that a new one wasn’t immediately sent out. The door does not operate correctly and it quite frankly looks like something off a whoops counter rather than costing £900. They are now refusing to refund/ exchange the oven for one in full working order. Avoid this company at all costs. Sadly you only find out how good a company is when something goes wrong, I will never use them again and I would strongly advise others don’t either. I have now contacted my bank to try and recoup the money but if necessary I will be going to the small claims court. Absolutely outrageous service.