If I could give this company zero stars I would. I tried placing an order two weeks ago, only to be brought to a page that said, “Something went wrong, please try again.” And believe me, I tried again, 6 times with the same end result. DoorDash customer support was contacted. They asked me to trouble shoot: -Sign out of account- sign back in. -Use a computer browser instead of the phone app. -Use the browser on my phone. -Delete the app and re-download it. -Delete payment methods and re-enter. -Try a different credit card. -Verify “it’s really me” by entering two credit cards at once. But just charge one. An hour of tech support later and I was told to email a screen shot of the issue to their “next level” tech support team. -Emailed tech support with all my information and explained what we had already tried. Was told I would be contacted in 24 hours. Yet, 48 hours later: nothing. Customer service was contacted again at the 72 hour mark. After 15 minutes of them “looking” for my account- I was then told to amuse them by trying all the same troubleshooting steps as I had done three days prior. *And the kicker- they said that the previous assistant didn’t give me a reference number- so my email would just be ignored. Which it was. After an hour of back and forth on the phone, all the while trying everything they suggested; I was told again, to take a new screen shot and email it to the “next level” tech support team. At least this time I was given a reference number to submit with it. And I was informed that I would hear back from them in 24 hours. Again, I didn’t hear back from them. So I contacted customer service again. This time I spent two hours, most of which was on hold while they, “looked up my account” and “looked into the trouble shooting steps” I was told again that my issue was indeed NOT escalated and I was asked to repeat the now 9 troubleshooting steps again. Wouldn’t you know it- I got the same result. This time, I was offered to send in my email while I had them on the phone to ensure it was received. It was. I was informed that they will submit my information and that I would be contacted within 24 hours by email. Again, nothing. (Yes, I checked junk mail.) DoorDash was contacted again. At this point I am fed up. It was a 45 minute chat due to their system being slow - I asked why I wasn’t contacted. They then informed me that it could take up to 48 hours. The sign up incentive/promotion is no longer available. When I asked them if they would honour it once this problem resolved and they said no. It’s not their policy to guarantee or honour promotions after they’re expired. This company was contacted by live chat, email and phone call. Their customer service staff were friendly, albeit unhelpful. But, it’s understandable that they have little control over what the company does or doesn’t do. It’s been a week now. I never heard back from them. And at this point, I won’t be wasting my time contacting them or ever using their service. What a joke of a company. I can surely see why they have a 1 star rating.