DoorDash Reviews

Name: DoorDash
Rating: 1.32

1.3 Rating 24,136 Reviews

7 %

of reviewers recommend DoorDash

Company Reviews

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Metrics

1.3

Based on 24,136 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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faisal@doordash.com

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DoorDash 1 star review on 7th September 2025

2306

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“There’s employees who steal but don’t leave out the pathetic people ordering food and saying they didn’t get it when they did! I did it part time and stopped because 3/4’s of the people are thief’s who don’t care about falsely accusing someone of what they didn’t do! Support sucks also because they don’t review anything and just listen to the customer that’s lying!”

Helpful Report

Posted 1 hour ago

“2 hrs. late for pizza delivery. Had to beg for refund. Would not agree to refund. Had to call Chase to fix. Customer Service terrible - argumentative, rude, and not empathetic nor helpful. Promised $10 credit but would not issue till I placed another order.”

Helpful Report

Posted 2 hours ago

“Someday it's OK but other days not so good like this morning 2 hours and no offers. This is a waste of time”

Helpful Report

Posted 7 hours ago

“Dasher said that there was no address on the order! Called Customer service and was told a request for a refund would be reviewed. Hung phone up and immediately received an email saying the order had been reviewed and rejected.”

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Posted 19 hours ago

“Just had a driver come to my house with a delivery I need a change of $10 he said I don't have any change I just filled up with gas I basically got help hostage unbelievable. What a garbage service. Please call me 954 551 4620 if you care”

Helpful Report

Posted 1 day ago

“The driver left my groceries at the wrong address and even took a picture showing that it was delivered to the wrong house!!! Door dash refused to do anything about it and I lost 60 dollars worth of groceries!!! Not to mention that the driver also got a tip!!! I am NEVER using Door dash again!!!”

Helpful Report

Posted 1 day ago

“Bad customer service”

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Posted 1 day ago

“The delivery time is never right and all they tell you is “thank you for your patience”. Unprofessional”

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Posted 1 day ago

“Horrible, they don’t follow delivery instructions. Then don’t understand English…. It’s the worst!!! Then it takes days to get your money refunded!!!!”

Helpful Report

Posted 1 day ago

“Where do I start. I have worked for DoorDash and I have received from DoorDash. Both are very negative experiences. The people they hire are insane, but they will disclose someone with one thing on their driving record? I would like this to improve. I’m not satisfied with it at all.”

Helpful Report

Posted 2 days ago

“Cancel this app I ordered 2 candiac and I only received 1”

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Posted 2 days ago

“I did not receive my order and they said that there was nothing they can do about it”

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Posted 2 days ago

“My food has still not been delivered over 2 hours ordered. Still waiting”

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Posted 2 days ago

“WHAT A WASTE OF MONEY AND TIME! Please my order missed half of what I got. As someone ate everything and of course they didn;t even knock on the door, just left it in front.”

Helpful Report

Posted 3 days ago

“I did not receive an order that totaled over $17. Initially they said no refund and when I called offered me $9 back. The subtotal alone was $12.60. The $7 off the next order was still an insult as I shouldn’t have to pay anything for an order I didn’t receive”

Helpful Report

Posted 3 days ago

“Driver left order at the wrong apartment door with clear instructions. I tried contacting them via calls and messages, but no answer. Incredibly unprofessional. Will never use DoorDash again. Fortunately, I was able to get a refund, but it will take some time to process.”

Helpful Report

Posted 3 days ago

Helpful Report

Posted 3 days ago

“Used this app for at least 8 years never had any problem till this year. Now all you get is people that dont speak English that has no clue where to deliver. Cant get a refund when was delivered to the wrong place . Door dash has been getting shady. I never get refunded for missing items or for orders that were not delivered. Last time i was told i would get refund 5-7 days waited and end up not getting it. I deleted my account and Uninstalled the app”

Helpful Report

Posted 4 days ago

Helpful Report

Posted 4 days ago

“Two orders, in less than 24 hours by the same Dasher, arrived in a shambles. A pizza with cheese on one side , definitely tilted and the second order also in a jumble. Totally manhandled.”

Helpful Report

Posted 4 days ago

DoorDash is rated 1.3 based on 24,136 reviews