To be honest I am only giving it a 3 because there ARE good DD drivers out there amongst the ones that don't care. I myself work in Customer Service and will do all I can to find a solution to my customers issues individually. Not give blanket statements and lie to avoid the issue. Look my problem is the fact that there seems to be no screening process when hiring drivers. I'm sorry I agree in EOE but if you cannot speak/read english this is not the right job for you. It makes for a bad experience for BOTH the Dasher and the Customer. Then there is the fact that we have a great small delivery business called TakeoutWaiter that works hard to compete with these big companies like doordash and they are actually punctual, friendly, and provide excellent customer service. I know 2 drivers by name and enjoy seeing them. One of those drivers told me that DoorDash has attempted to make multiple restaurants here in my town use them exclusively or lose their DD contract. Do you guys realize how unethical that is? They are bullying these businesses into only using them to avoid losing a few customers to a small town delivery service? That shows that the customers never mattered. It's all about money to them. I can't support a business that has that kind of mindset. If my hometown restaurants become doordash exclusive I'll refuse to buy from them. It's pretty sad that I already boycott Shogun because they won't even allow TakeoutWaiter on their property as part of their contract with DoorDash. THAT IS JUST CRAZY BEHAVIOR. Whoever runs this place doesn't deserve their wealth and quite frankly I hope they fall into a vat of legos...naked....with a boner.