Had the DoorDash app installed to my phone about a month ago. Made 2 previous orders without issue. Ordered a few poutines and fries from a place not too far away (My son's birthday and that's what he wanted). Order was ready on time and the 'dasher' picked it up a few minutes later. They then proceeded to make deliveries "along the way" in the opposing direction of my residence. After 30 minutes of waiting and knowing I had another 'estimated' 15 mins to wait longer I contacted customer support. Long story short...they credited me for the tip I left but not for my wet, cold, and soggy food which I never received anyways. The reason being the order was already placed and that "sometimes we group orders together". Oh, really? I am supposed to know this as a new customer and never notified ahead of time? I would have never ordered it! Then I called customer service to get the runaround until I asked to speak to a manager. 24-48 hrs... really? I have used Skip The Dishes many times in the past and when they make a mistake, not only do they apologize, own up to it, and give you a full refund. DoorDash is the complete opposite. Even though it is clearly their issue and not the vendors, they deny any wrongdoing and blame it on everyone else. If this isn't modern day piracy and thievery, I cannot understand why they would rather have the bad publicity and shaming rather than being honest and refunding me for the money ($20) which doesn't grow on trees. Get a grip DD. I suggest NOBODY uses their service unless they have better accountability than this. Pathetic. Minus 5 stars.