If I could give a zero I would. I was a very frequent loyal customer up until my needs where not meet a few times and I'm an at home parent. I called in after waiting 40 minutes for my order to be assigned. 2 representative GUARANTEED me it would not be cancelled and it would be pick up. I asked again because it closed in an hour. I called again 30 minutes before to another agent; the store closed I was told but they were trying. I said if I need to get it myself let me know sooner then later because I have a child at home and need certain items. I asked why did it take 3 hours and why was this so stressful and inconvenient. At the end of the day they cancelled it and issued a refund that does not go back for 3-5 business days so doordash send you a text to spend more money on another order like they did not just charge you anyways regardless of a refund you do not recieve immediately. I was NOT even given the option for credit. As a parent doordash is useless. If they can't find a dasher in 3 hours and my tip was not bad at all considering there fees are so high this is beyond me. I am a very upset parent. I will be removing doordash they are no good if your a parent. It's just another order to the system that might fail. Jokes on me lesson learned don't trust this delivery method, get your child items yourself or through other apps. If they could some reps would say do it yourself based off there poor English & insane lack of empathy or want to help. If anyone sees this and has any suggestions with app that actually do better I'd appreciate to read the comments. Thank you.