I am unhappy with both DoorDash and the merchant. I submitted a $35 order for pickup through Caviar, and received emails that they received the order. At 6:16p I received an email that the order was ready. At the restaurant, the OPEN light was on but the doors were locked. Others who were there to deliver orders began showing up, we knocked on windows and we left. At 8:03p, DoorDash called and left a message that the order was ready for pickup. DoorDash claims that they sent me an email at 8:15p that the order was picked up, but they did not send that email and I did not pick it up. We had eaten a lovely carryout from a Plan B. DoorDash refuses to refund my money. BOO!!