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Cindy Ehrlich
This company has been promising me a refund since May of 2024 due to driver error. It I now September 2024 and I still haven't received it. First call for a refund was the night I ordered. They apologized and said my refubd would be in my account within 10-12 business days. I'd make sure to give them that time, and nothing. Jump to August, and many, many frustrating phone calls later, and I now have a case with the BBB. After several back and forth communications through the BBB, DoorDash promised a credit that I accepted. I waited, and again, nothing. I contacted the BBB again to tell them the resolution had not been fulfilled, and they reopened the case. DoorDash again promised the credit, and within minutes denied the credit they just offered because it had been over 60 days. They were the only reason it had been that long. Rude drivers and customer service representatives, lies, and stealing money from its patrons is this companys standard. They hang up on you, put you on hold forever, promise refunds, and keep your money. Go through literaly any other company but DoorDash for any deliveries. Do not use DoorDash unless you want to spend months of your life fighting to get your money back when they screw up, then not receive what was promised... ever!!!
4 months ago
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DoorDash has a 1.3 average rating from 22,886 reviews

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