Was delievered an incorrect item. Was then issued a credit for the item. When trying to reorder the same exact item as a replacement, I realized the credit would not cover the replacement. They actually charged me an additional $7 for the replacement after the credit was applied. Customer Service Rep and Supervisor refused multiple times to refund this amount stating all they could offer was an apology. I let them know they would be losing a regular customer and I would be cancelling my DashPass if they could not resolve the issue. I was offered a $5 credit. I again stated they would lose a customer of a difference of $2. They again read me the same script again about a $5 credit and an apology was the best they could do. I asked to speak to a higher level Supervisor or Manager, but was read the same script and hung up on.