On 11/15/24 I ordered items from Dollar General. The ETA was 8:30pm-9:00pm. I received period updates from DoorDash app saying the Dasher arrived at the store. But the store closed at 9:00pm. Then I received messages that the Dasher Ezekiel was on his way to deliver my order. 11pm, 12am, 1am, 2am. Still no order. DoorDash said the order was delivered at 10:38pm. The Dasher either never shopping my order or he did and kept it, or delivered it to the wrong address. All I know is I never received my order and DoorDash couldn't be reached until the next day to speak to a live person who keeps telling me the issue will be reviewed, then I get two emails stating that I'm not eligible for a refund. What?! I want my money back or DoorDash needs to get the items to me that I paid for. The DoorDash driver never delivered my order. He did not enter my building. The building is staffed 24/7. The driver has to enter in the front door and be let inside by the receptionist. The driver must use the elevator to the second floor and place order on the table outside my blue door. The building receptionist said no delivery came for me the entire day. The receptionist checked outside the building and there were no bags placed outside. The building is also monitored 24/7 via camera and she said there was no one seen dropping off a delivery order. I waited hours for nothing. I paid for items I never received and I want a full refund of $31.20 or my items. I have filed a complaint with the Better Business Bureau in Ohio and San Francisco, California DoorDash corporate offices; and the Ohio Attorney General. I'm sick of raggedy customer service. I can't speak to a supervisor or manager and no one is doing anything but clicking a button to shoot an auto reply mail declining my request for a refund for items I never received. This is ridiculous. I want my money back or give me the items I paid for! After this I'm done with DoorDash! This company is trash 🗑 to me!!!