I recently started working for door dash and I literally did my best but for the drivers we are all working with a app from door dash that sometimes takes us behind buildings and said that you have reached the address. Sometimes we can’t even reach the customers and then we can’t reach door dash. Their app has a bad glitch and they don’t fix it. They will give the drivers an order and then the driver gets to the pickup no order it’s already picked up says the restaurant because the app deletes the order and the store can’t find it and neither can the driver and sadly the customer is left hanging. Most door dash drivers are good decent people who are really trying to do their deliveries in a timely manner but an app with a glitch is the absolute worst. Door dash blames the drivers, however we are following their app. Door dash even blames the drivers for being stuck on freeway in traffic, because their app doesn’t detect that there is traffic on the freeway. Door dash is unfair and they will deactivate a good delivery driver for simply being stuck in traffic and can’t move. They do not understand that Houston Texas is a city full of heavy traffic. They don’t pay for toll roads either, so most drivers will use the feeder road to avoid paying for the toll, especially since the drivers are not paid well to begin with. I believe most bad deliveries are caused by the door dash app because it has a glitch. It once took me to a burnt out building and said that I had reached the customer. The customers need to know that it’s not only them getting frustrated the delivery drivers are working with a company that refuses to fix the glitch in their app and the confusion starts there. Leaving the customer unhappy and frustrated and the drivers getting blamed for something out of their control, we follow door dash app. I have had the app to say turn right and I turn right then it says make a u turn and the driver does and then it takes the driver back to the same turn right spot and around in a circle. I have had to use my own GPS in my car to get to customers because their app does not know what it’s doing. I have complained to door dash and was told by a customer service representative that they are working on fixing the glitch and another one said that it would cost too much to fix the glitch, but in the meantime customers suffer unnecessarily and so does the delivery drivers with the drivers getting blamed for door dash glitch problems.