I am beyond disappointed with the utterly frustrating and time-wasting experience I have had with DoorDash's customer service. Six months ago, I took the time to complete a survey for DoorDash, with the promise of a $50 gift card as compensation. I received a confirmation email thanking me for my participation and assuring me that I would receive the gift card as promised. I even printed the email for my records, expecting to receive the reward as agreed. However, that gift card never arrived. Over the next several months, I contacted DoorDash customer service multiple times, following their instructions precisely each time. I was given a reference number and repeatedly asked to send screenshots of the email confirming the offer. Each time, I was assured that a representative would contact me within 24 to 48 hours. Despite my compliance, I was constantly left waiting with no follow-up, forcing me to repeat the process again and again. On each subsequent call, I was asked to explain my issue once more, even though I had already provided the necessary details and reference number. When I specifically questioned why I had to provide the same information every time, I was told that they could not find the reference number. This led me to wonder whether the reference numbers are just a tactic to give the illusion that something is being done. After wasting at least 4 hours of my time across 8 phone calls, I have finally given up. This entire ordeal was never about the $50 gift card; it was about the principle of being denied something that was promised to me. I told the representative, “You broke me. You won. Congratulations.” This experience has completely shattered any trust I had in DoorDash’s customer service, and I am left feeling incredibly disrespected and frustrated. It is truly appalling that a company of this size would treat customers this way, especially over something as simple as honoring a promise. Gino