I am in Nashville Tn. My mother is sick and lives Jacksonville, FL. So I ordered her some soup. I paid for the "express delivery" ($2.99) and delivery fee ($5.99) a tip of ($5.50) & a service fee of ($3.00) I was told it would be there in 28 - 35 minutes. I purchased it @ 6:51 pm and it arrived 7:53 pm. The purpose was for her to have HOT soup not like warm/cold soup. I contacted door dash and the "AI" I had to deal with was NO HELP whatsoever. It gave me a BS response. finally got in touch with a human (I think) the response was "we've already addressed a refund request on December 31st, 1969. A refund was not issued based on the results of our review"... 1969?? W.T.F.?!?!?Really!!! This is ABSOLUTELY pathetic. This is SORRY period.