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Judy Layaou
I have used Doordash for many years and have spent a lot of money ordering food through Doordash. Last night I placed and order through Doordash from Halal Wokwok. I ordered brussel sprouts that were supposed to be roasted brussel sprouts with sesame seeds and spices. It looked really good on the Halal website. I never received them. Instead I received four square breaded things that were tasteless and I have no idea what they were because nothing like is on the Halal website resembling what I received. I threw them away. I paid $7.00 for this item. Doordash only gave me a credit of $5.48 even after I escalated my complaint. Also I ordered jalapeno poppers because the Halal website showed a basket of about 14 jalapeno poppers with white cream cheese inside. There was an ad next to this item on Doordash saying how this item is 70 percent less than other restaurants for jalapeno poppers. I received 6 tiny jalapeno poppers with yellow cheese inside. Doordash has not even responded about this complaint. This is false advertising. I regret that I am going to cancel my Doordash membership as I refuse to be treated this way after spending tons of money there for many years. Plus Doordash does not have a very good delivery system. They often put hot food in with cold food. They do not have their drivers use thermal bags or any way to keep hot food hot and cold food cold. We often get food that is the wrong temperature. We have to heat up hot food that is not hot. They do not offer very good deals for discounts in general. They do not offer anything to regular, loyal, long term customers who spend a lot of money ordering through Doordash. I saved a copy of what the Halal menu shows for the Brussel Sprouts and they call it Edamame Falafel (6) Roasted Brussels sprouts, seasoned with sesame seeds and spices. I just noticed that the (6) is there and just like the jalapenos it shows a lot of brussel sprouts, more than 6. I forgot to take a photo of the jalapeno poppers before I at two of the six.
1 week ago
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