The driver assigned to my order tampered with my food—breaking the seal, stealing food, and attempting to reseal the bag with the ripped pieces. This is a major trust issue, as it’s clear someone interfered with my meal. The space where the ice cream should have been was wet and torn, making it obvious the restaurant included the item but it was removed. To make matters worse, the driver left a photo of the delivery at my door, showing the poorly re-taped seals, further proving the tampering. This is incredibly concerning, as it suggests they could have also tampered with the food itself. When I contacted the driver, they deflected and told me to reach out to support. I pointed out the evidence, but they didn’t respond. I then reached out to DoorDash (DD) support, but the initial response was dismissive, offering only a partial refund. After pushing for a resolution, I managed to get on a call with their support team. However, this team appeared to be contracted virtual assistants (likely overseas), with limited authority to resolve serious issues. Their English was difficult to understand, and it felt like a struggle to communicate effectively. While I have no issue with contracted work, if DoorDash is offering phone support to U.S. customers, it needs to be clear and effective. The lack of understanding and authority made the situation even more frustrating. Ultimately, the support team removed the tip but couldn’t reassure me that the same driver wouldn’t deliver to me again. This is deeply troubling, as I live in a small town, and now the driver—who broke into my food and knows I reported them—might still deliver future orders. What’s stopping them from retaliating or doing something worse next time? The compensation offered was minimal, especially considering the severity of the issue. I couldn’t even eat my meal that night, knowing the driver might have tampered with it further. This is about more than just stolen food—it’s about safety, trust, and the integrity of the service. Drivers who steal are likely the same ones who would tamper with food, and this should be treated as a serious concern. When I asked to speak with a W-2 DoorDash representative rather than a third-party contractor, I was denied. The contracted reps and even the supervisors seemed uninterested in truly resolving the issue or protecting the brand’s reputation. It was clear they were following scripts and didn’t care about my experience. As someone who has spent thousands of dollars on DoorDash annually—both personally and for my team as part of my role as a department director—I expected better. I’ve overlooked small issues like late deliveries, missing items, or incorrect drop-offs because I understand the challenges, having been a delivery driver myself. But when it’s clear that someone stole from me and tampered with my food, that’s a line that can’t be crossed. DoorDash needs a robust escalation protocol for cases like this. It’s alarming that a service built entirely on trust takes such incidents so lightly. As of today, I’m done with DoorDash, and I urge others to reconsider using their platform. They’ve shown they don’t prioritize customer safety or satisfaction. Hopefully, this feedback reaches someone within DoorDash who actually cares about their brand and customer trust, instead of being buried in a system run by third-party contractors who are disconnected from their customers.