Called to speak with their health and safety dept just to report that my order had dairy and was causing an allergic reaction. Wasn't seeking anything more than the coffee being credited, but was breaking out in hives and had to use my rescue inhaler. Didn't respond to the chat agent in under one moment, was disconnected multiple times. Asked them to please give me time to describe my issue. Called, and was rushed on the phone by the health and safety representative who was irritated waiting for a photo of my coffee. The credit or the process wasn't even the issue, but the way they chatted and spoke to me was unprofessional and extremely poor customer experience. Too many other issues, would recommend not bothering with them.