Unacceptable Customer Service & Policy – Final Order with DoorDash Dear DoorDash, I’m writing to express my frustration with a recent experience that made it clear I can no longer use your platform. On January 22, 2025, I placed an order from Topey’s Kitchen, assuming my food would be ready for pickup. Upon arrival, I found a sign stating the restaurant was closed from January 3 to January 24. Since the restaurant was closed, I expected the charge to be automatically refunded. When I called customer service on January 24, I was assured that my claim would be escalated and resolved. However, when I followed up a few days later, my claim was rejected. I then reached out to your claims team, only to be told that I should have disputed the charge immediately—even though I had no way of knowing the store’s status at the time of placing the order. At that point, I was informed that nothing could be done because a ruling had already been made. After spending nearly an hour on the phone between hold times and back-and-forth explanations, I was left with no resolution. DoorDash essentially took my money for a service that was never provided. Fortunately, I used my credit card and was able to recover my $77.33 through Chase within hours. This experience made it clear that DoorDash prioritizes policy over fairness, and I refuse to support a company that treats its customers this way. I will not be using DoorDash again, and I will be sure to share my experience with others who rely on delivery services. Sincerely, Mark Patterson