Wrongful Account Deactivation. I am writing to express my extreme frustration and disappointment regarding the wrongful deactivation of my Dasher account, which occurred due to a mistake entirely on DoorDash’s end. As someone who relies on this platform for income, the treatment I’ve received so far has been completely unacceptable, and I demand immediate action to restore my account and rectify this situation. On April 8th around 7:30 PM, I accepted 13 Walmart orders (Store #1126 at 1500 Dundas St E, Mississauga, ON). Midway through the deliveries, my Dasher app logged me out, and despite repeated attempts—including reinstalling the app and restarting my phone—I was unable to log back in. I contacted Dasher Support and spoke with Michael Kevin (Reference: 781caf5e-2844-4964-b79a-860b575d59fb). While still on the phone with him, I followed every troubleshooting instruction provided, but the issue persisted. He escalated the matter to the tech team, who also failed to resolve the app glitch. Meanwhile, I still had 6 undelivered Walmart orders in my vehicle. I asked Michael what should be done with the packages. Initially, he provided no meaningful direction and instead insisted I wait 72 hours for a resolution—an outrageous suggestion given the perishable and urgent nature of the orders. Eventually, he advised me to return the items to the Walmart store, which I agreed to do. I remained on the call until 10:00 PM. At Walmart, I spoke with the manager, Darlene, and explained the entire situation. While there, I again contacted Dasher Support and spoke with Joran, explaining that I was physically at Walmart to return the items. Since my app was still not functioning, Joran initiated the returns on my behalf and spoke with the store manager directly to confirm receipt of the returned orders. Joran confirmed the returns were processed on DoorDash’s side. This call ended around 10:45 PM. Then on April 9th at 12:55 PM, I received an email stating my account had been deactivated due to not returning items—a blatant lie and a complete failure on DoorDash’s part to track your own agents’ actions. I contacted support again and spoke with Joy Ann Marie (Reference: 64167de9-32b9-4d14-9dfd-2a89988b7d4b). Despite walking her through the entire sequence of events, she simply told me to submit an appeal via the app—which was immediately denied without explanation. While still on the call, Joy asked me to re-send the same verification info that I had already submitted to Michael the day before. I complied. She then advised me to revisit Walmart to re-confirm with the manager. I did exactly that—again—and Darlene confirmed the items were returned. After relentless back-and-forth, Joy finally sent me a form to escalate the matter. I submitted it and was told to expect a response within 24–48 hours. It has now been far beyond that window and I have heard absolutely nothing back. This level of unprofessionalism is appalling. Your agents instructed me to return the orders, and your own agent, Joran, confirmed and processed the returns on your system. I did everything I was supposed to do and went above and beyond by physically returning the items and following up in person. Regards, Gurmehar