If it makes you feel any better, the drivers get the consequences if customers complain. Somehow the company has a hard time taking responsibilities for their mistakes; it seems like its always the customer's or drivers at fault, nonsense. As a driver, definitely nowadays, doordash seems to put us in positions to fail. Which means, unsatisfied customers. I guess it's a reputation thing, what's new. We'll keep trying our best, well at least I will. To be fair, doordash has a lot of variables to deal with to make deliveries successful. Timing especially, I find myself constantly waiting at restraurants to get the order fulfilled on time. Long waits, dashers tend to cancel and then things can get tricky