Usually I love ordering from Doordash but today was a horrible experience. I usually get my food quicker then the estimated time. I ordered Subway at 2 pm with a 45 minute delivery time. I had 2 hrs before I went to work. Right at the 45 minute mark, I get a notification from Doordash that it would be another 10-15 minutes. I wait 10 minutes and it shows that the order had not been picked up yet. I texted the driver and he told me that he was turning into the Sunway parking lot. He apologized and said that there had been a bad accident. The Subway is about a 5 minute drive away so when I didn't receive my order within 10 minutes, I called Subway and they said that the Doordash person had not shown up yet. I text the driver again and he tells me that I will have my food soon. At 3:40 I text him again and he tells me that he is almost at my apartment. I tell him that I have to be at work at 4 so if he will not be at my apartment in the next 10 minutes he will need to deliver it to my job. I text him my work address and he says that he will be there in less than 5 minutes. It was an additional 20 minutes before I got my food. It took over 2.5 hrs to get something that was a 45 minute delivery. I contacted doordash thru the app and the representive called me several times without saying anything. Finally she speaks and tells me that doordash is going to give me a credit for delivery.