My biggest gripes are that the mobile app is a goddamned nightmare to use. Ordering something is a challenge, ordering what you want is a downright pain, and getting what you wanted is completely dependent on who your dasher is. One dasher I had screwed up mine and a friend's order twice in a row and I got charged for both, another time a different dasher got everything right so accurately to mine and my super picky friend's specifications that I almost wanted to call a newspaper. Still, with how much delivery costs and how the end cost of an order winds up being nearly double what I'd wind up paying for if I just drove across town myself, I'd like some consistency. Maybe not perfection, but consistency. Also: the referral system is boned. Two different friends that I've referred have not gotten me any credits like they should, which I am quite upset about, and one of them said the $5 off the first two orders that is promised to newcomers didn't work for him. TLDR: Your experience is dangerously reliant on whether or not the dasher you have is competent, and the referral system doesn't work half the time. Prices can be unreasonable, especially if you're ordering for less than three or four people.