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Anonymous
Pitiful excuse for a delivery company. A)parcel containing £1.6k of computer equipment was delivered to a completely different postcode,signed by a man with a different surname. B)Called DPD after seeing their “your parcel was Successfully delivered “message.They contacted the driver to retrieve the parcel which he was luckily able to do.I expected him to deliver it, but was told he had to take it back to the depot,”Because it had been scanned as delivered “. C)Requested the parcel to be delivered next day(Saturday).Waited until midday and called customer services,was then told “We Cant deliver it as it’s a next day delivery which is only Mon-Fr.Then told it would be delivered on the Monday. D)Monday midday and no parcel.Ring customer services and was told they would speak to the depot(Portsmouth)and call back.When customer services called back I was told the delivery would be in the next hour.Another call 1/2 hour later and was told “Sorry that was for a different customer and I can’t tell you when you will receive your parcel”. E)Start smoking again. F)Still waiting you incompetent 1/2 wits.
4 years ago
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DPD has a 1.2 average rating from 5,110 reviews

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Alice, Customer Support

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