DPD Reviews

Name: DPD
Rating: 1.14

1.1 Rating 5,375 Reviews

3 %

of reviewers recommend DPD

Company Reviews

Questions

Metrics

1.1

Based on 5,375 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Location:

Roebuck Lane, - United Kingdom
B66 1BY

Write Your review

Tell us how DPD made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

DPD 1 star review on 11th September 2025

Elina

Rachel

Uniquerecoveryfirm(AT)Gmail....com

Ian

Anonymous

370

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“DPD have been appalling; this item was due to be delivered on 03/09/25, but it was not. Through tracking, we learnt it was going to be delivered on 05/09/2025. We then found out it was going to be delivered at 20:00, and we were going on holiday, so we delayed our departure by three hours so we would be in as we did not want them to go astray, as they are my daughter's prescription glasses. We were keeping an eye on DPD tracking and where we were in the queue for delivery, and then suddenly it said they had been delivered and accepted by someone called Chris. There is nobody in our household called Chris, and the photo was just a random photo of a door partially open and certainly not our house. I went to the house, I thought it may have been delivered to, and they told me they had told the delivery driver it was not them and where our house was. The driver definitely did not try to deliver it to our house. We tried to deal with it, but DPD were uncontactable and we were going on holiday. We rang from our holiday in Croatia on the Monday, but DPD were absolutely no help. I happened to look at the tracking a week later, and it said back with our local DPD office on 17/09. It had disappeared for 12 days. I was still in Croatia and thought I would leave until our return to the UK and sort it out on Monday, 22/09; however, today it said it was being prepared to be returned to Italy. I rang DPD five times on various numbers, but they refused to help. FURTHERMORE they also said they had no complaint or compensation process, so basically they can deliver the worst possible service without redress. This has been hugely inconvenient and stressful, and we still do not have my daughter's prescription glasses, which she needed for her holiday, but now desperately needs for driving. I demand the glasses be delivered to us A.S.A.P. and we be compensated for all this inconvenience and stress, especially while we are on holiday.”

Helpful Report

Posted 5 minutes ago

“Bad service and rude by phone .. I got the message the parcel was few minutes away and after 5 minutes I got the message we missed you .. the driver Sam never stop to my shop I was open and nobody coming to delivery ,also I have the option to deliver to my neighbour.. try to call and fir two time consecutive they was rude by the phone and didn’t answer my question because the system don’t work and to call back another time …”

Helpful Report

Posted 2 hours ago

“Notified of a failed delivery despite nobody attempting to deliver the parcel. Customer service were disinterested and adamant that the driver had been, even though I confirmed on the ring doorbell to be sure I hadn't missed it. This company goes from bad to worse and their customer service is an absolute disgrace”

Helpful Report

Posted 2 days ago

“Again parcel not delivered... just different excuse: wrong address provided. LOL The same driver delivered parcel 3 days ago without any issues.... :DDD Bunch of idiots at DPD. Say NO to DPD on Amazon!!!”

Helpful Report

Posted 2 days ago

“Inept, incompetent and deceitful in their reasons for a package not delivered. Once able to speak to a human in some far distant land after the thankless, wasteful and tedium of their moronic “Chat” facility, the operator could only go to the obviously scripted box-ticking and was unable to offer anything other than a stream of apologies that were so patently pre-rehearsed and insincere. DPD’s growth has left behind any humanity and I can but hope LEGO, the originators of my nondelivery strike this dreadful courier from their chosen list of suppliers - a pipe dream I know.”

Helpful Report

Posted 2 days ago

“Driver didn't even get out the vehicle. Then on the second "attempt" they lied about me not having the PIN. They didn't even come to the door. The parcel is now being returned to the seller and I'm being charged a return fee!”

Helpful Report

Posted 3 days ago

“Awful Customer Service and absolutely useless mechanism for communication. Their drivers are deceitful and lie. I would avoid at all cost.”

Helpful Report

Posted 3 days ago

“This company is a nightmare! I stayed home, even took a day off work, waiting for my parcel — and they had the nerve to send a message saying no one was there to deliver it. I WAS RIGHT THERE! They didn’t even bother to show up. Now I have to drag myself out tomorrow to collect it from some random location that isn’t even close to my home. Terrible service, disgusting customer support, and completely untrustworthy. DPD clearly does not care about its customers at all. Avoid them at all costs!”

Helpful Report

Posted 3 days ago

“Do not use this damn company. They employ liars and the service is terrible. I ordered a parcel, and they provided a delivery date and time. I live in a building with a reception that is always staffed, and I was home all day. When the delivery time came, I received an SMS saying the delivery failed and I would have to pick it up the next day. I called customer support, but they didn’t let me say a word—they just interrupted me, read from a sheet, said goodbye, and hung up. Absolutely hopeless people. I’ve never seen worse. Delivery location: Newcastle.”

Helpful Report

Posted 3 days ago

“Claim they missed me but I was actually home the whole time and I needed the item for a trip I was meant to go that same day in the evening”

Helpful Report

Posted 3 days ago

“Claim they missed me but I was actually home the whole time and I needed the item for a trip I was meant to go that same day in the evening”

Helpful Report

Posted 3 days ago

“Paid for next day delivery. Driver didn’t even ring my bell, knock on my window or my front door. Yet I received a missed delivery notification. No DPD van captured on my cameras either. They lie about attempted delivery so they can get through as many deliveries as possible. Mine required a PIN code due to its value, so I guess that takes too much of the drivers time. Oh, and I have found it’s 50/50 if they re attempt another delivery the next day.”

Helpful Report

Posted 4 days ago

“Absolutely disgusting company, I live in a block of flats. As a result these drivers won't deliver to me, they just say I'm not in. I ring the telephonists who just lie and say they'll put in a complaint, which goes nowhere. Nobody cares, nobody knows how to actually do their job. Just a bunch of incompetent liers.”

Helpful Report

Posted 4 days ago

“Dpd are without a doubt not only the worse company ive ever dealt with but the absolute worse currier service i have ever dealt with , they make mistake after costly mistake, and there is no help to rectify their shoddy drivers and staff , Please reputable company's don't use them . It is putting people off using you”

Helpful Report

Posted 6 days ago

““No delivery attempt – CCTV proves it, yet parcel dumped at collection point” I specifically requested my parcel be left in my safe place. Instead, the driver made no attempt whatsoever to deliver – my CCTV clearly shows nobody came to the door. Without warning, the parcel was diverted to a Pickup Shop. I have no means of collecting it and nor should I be expected to when I paid for home delivery. The complete lack of effort to even attempt delivery is unacceptable, and I will be escalating this with the retailer as they will be equally unimpressed by the poor service being associated with their brand. I require urgent redelivery of this parcel to my home address, as originally instructed.”

Helpful Report

Posted 1 week ago

“Paid for next day delivery and they sent it back to the sender without even attempting to deliver it. Clearly not the senders fault as I had the tracking number and delivery address which was correct. One moment the traking said they had it was out for delivery and the next they hadn't recieved it.”

Helpful Report

Posted 1 week ago

“I had a new iPad due to be delivered. The day of delivery I waited at home, only to receive a ‘sorry we missed you’ email … when I’d been at home the whole time. The driver had literally driven past the property, taken a photo of it, then driven off. No attempt to ring the bell or anything. I called DPD and was put through to someone who couldn’t care less, was told they’ll re-attempt delivery later that day. Obviously that never happened. The next day arrives and yet again, nobody rings the bell but apparently my parcel has been delivered- there’s a photograph of the driver holding a parcel that looks nothing like my parcel, at the front door. I go down, there’s nothing there. I’ve now spent the afternoon on the phone blocking the stolen iPad, dealing with DPD’s awful customer service, and I’m fuming. They’re obviously employing untrustworthy lowlife scammers as delivery drivers, and cheap foreign workers in their call centres. Appalling.”

Helpful Report

Posted 1 week ago

“In Croatia this is one of the worst delivery services. You will always find problems with this company! If there is an alternative delivery option on the website, always choose it! My order with the tracking number 08448863561415 was held in the warehouse for reasons unknown to me and was never delivered to me. All attempts to contact DPD from my side and from the online store failed. Please be VERY CAREFUL and NEVER contact DPD. They will rob you of your money!”

Helpful Report

Posted 1 week ago

“Driver of DPD van reg number HT21 GCK illegally parking in my driveway, when I complained he verbally threatened me - passed to Police now.”

Helpful Report

Posted 1 week ago

“Package was open & 1 item removed screenshot of package was different to actual item would not recommend”

Helpful Report

Posted 1 week ago

DPD is rated 1.1 based on 5,375 reviews