DPD Reviews

Name: DPD
Rating: 1.15

1.2 Rating 5,077 Reviews

3 %

of reviewers recommend DPD

Company Reviews

Questions

Metrics

1.2

Based on 5,077 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 9%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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James O.

Ayberk Bilgin

Anonymous

351

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I've lost over £1000 due to DPD incompetent. I am a seller of perishable food items and they have consistently failed to deliver customers items resulting in DPD destroying those items. 80% of the time DPD refuse to refund me as they falsely claim that they do not refuse for service delays. I always refund my customers in full meaning I am losing money each time.”

Helpful Report

Posted 8 hours ago

“DPD sent an email to notify me of a delivery slot. The next minute, they cancelled my next-day delivery slot and postponed delivery the day after “based on my request”. I did not send any requests!!! I waited for the delivery till 4pm the next day, but nothing happened. I called up customer service and was told that they would deliver my parcel in a week. It was a shambled service. This is not the first time.”

Helpful Report

Posted 3 days ago

“So bad. Never again. You spend hours on the phone in the waiting line because the packet is not delivered and marked delivered... All in Swiss german. Hard to understand. Very poor customer serice. Never again”

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Posted 4 days ago

“Rubbish ever delivery company i ever seen in my whole life”

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Posted 5 days ago

“All our other courier services come to our door except DPD you can quite clearly see we are home from lights on and movement in the house but they always drive off with the delivery. I would never use them and if Amazon chooses to we'll need to rethink using them.”

Helpful Report

Posted 5 days ago

“Do you use DPD? You should not! Here's the timeline for a package I was expecting... Due Friday 17:29-18:29. Tracking updated 17:00 stating driver was running late but he'd be with me later. No further communication and no delivery. Saturday I contacted DPD, difficult as they hide their number and online chat, but I got through and the operator lied, stating adverse weather was the cause of the delay. This was a lie. I drove to Cardiff at 4.30 pm and the roads were clear and there was no adverse weather. I asked for the package to be delivered that day and they said no, it was a Saturday and a further fee was required and that needed to be paid by the seller. Did you get that? They didn't make their promised delivery, didn't keep me informed, and then said they wanted more cash to deliver the next day because it was a Saturday! I asked for a manager call back, which I got, and he apologised and sent an email to the Cardiff depot asking them to deliver that day. He said he was not allowed to telephone the Cardiff Depot. DPD will not compensate for late delivery. I had my wife stay in rather than accompany me to a job, which was our plan, and now I will have to wait in on another occasion. There has been no update in the online tracking and so that other occasion will be Monday, despite DPD having trucks out on both Saturday and Sunday. These businesses have us all over a barrel and I no of no one that is not fed up to the back teeth of missed delivers and near impossible to contact customer services.”

Helpful Report

Posted 1 week ago

“misled about next day delivery Delayed delivery and bad customer service Charged for next day service (no delivery next day Poor customer service”

Helpful Report

Posted 1 week ago

“If I could give zero I would. I ordered something a week ago and still not recieved it, so far DPD have sent it to me 3 times (I work and can only get parcels out of hours or weekends), they tell me I have to pay more for this. Instead of leaving with a neighbour, my local pick up or my safe place, they take it away, send it to the midlands, bring it back to Liverpool and repeat 3 times. I can't contact them by phone, if I want to real time message , I have to down load their app. I'm so frustrated with the whole process that I contacted the firm I bought the goods from to cancel my order. They were very good and paid for a Saturday pick up. Guess what??? I've been waiting all day with no updates, times etc. , their website says its in their depot and I can't get more than that from them, I need to go shopping etc. but I'm terrified I will miss them and the whole 'ORDEAL' will start again. I have decided if I see a product I want and find out DPD are the couriers, I will go elsewhere. Absolute rubbish deliveries, customer services don't exist and, 'no thank you , I don't want to download another app'.”

Helpful Report

Posted 1 week ago

“Would give no stars if possible.Booked a return paid extra to insure the parcels. Email arrived giving 9 to 5 pickup time waited in all day husband sat in the living room watching the road for van (we live at the end of a dead end so no way we missed the pickup)On phoning the next day told the driver found no-one at home. Lies lies lies. We are both in our eighties we do not need this stress. Telephone call to number given person was of no help told to rebook uplift .Disgusted.”

Helpful Report

Posted 1 week ago

“Absolutely rubbish was supposed to be delivered yesterday hasn't still been delivered 2nd day now waiting for 3rd day delivery”

Helpful Report

Posted 1 week ago

“Awful phone service. She told me she’d need to end the call because she’d been on the phone for too long!”

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Posted 1 week ago

“Not delivered as DPD driver cannot follow diversion signs as road is closed from the A158 and the diversion is through small village amazing other delivery drivers can manage to do it but not DPD took over hour to get delivery address changed on site so they don’t have to tax themselves. Always seem to have a problem with a DPD delivery !”

Helpful Report

Posted 1 week ago

“Order sat at Liverpool depot 4 days,then told package was being sent back to sender, no explanation as to why, customer service are useless,chat bot is even worse, avoid at all costs.”

Helpful Report

Posted 1 week ago

“No stars! Claimed they attempted delivery, no, they didn’t, then said they’d deliver the next day, no they didn’t. Told Amazon they have a photo of proof of delivery and then sent the parcel back to Amazon😡 This isn’t the first time they’ve done this! No telephone number to speak to anyone at DPD just automated messages. Rubbish delivery company!”

Helpful Report

Posted 1 week ago

“I had a DPD driver who was unable or uncaring enough to read my illuminated house sign, took a photo of a random gate and said he couldn't deliver to us. If you try to sort it out they tell you to download an app and put a photo of your gate on it. Do these people need photo led guidance because their drivers can not read. I ordered a next day item that took five days to be 'out for delivery' still not got it. Avoid avoid avoid.”

Helpful Report

Posted 1 week ago

“I ordered a lot of pet food from Pets at Home. DPD UK delivered one box and claimed they had delivered two. This was not a mistake. They lied and claimed there had been a second delivery an hour after the first (only after I had complained to Pets at Home about missing half of my items). I asked for the delivery number, it was the same for both deliveries. Pets at Home immediately acknowledged this and opened an investigation into DPD UK. In short, DPD fabricated a delivery to cover the fact they took part of my order. Do not use DPD UK. They will keep your deliveries and fabricate fake delivery details. If I had not had had the wherewithal to ask for the unique delivery number for both deliveries, they would have gotten away with lying and claimed it had been delivered. That makes them thieves by my estimation.”

Helpful Report

Posted 1 week ago

“They said I refused delivery of my package due to it being damaged… they never came”

Helpful Report

Posted 1 week ago

“They NEVER deliver on time! You always get the “Sorry we missed you” notification with a random picture. I had an order failing to deliver THREE TIMES, whilst sitting at home like an idiot! ACOID THEM!”

Helpful Report

Posted 1 week ago

“Awful company,my porch door was open as per my instructions,my items should be left inside.I made that clear. The driver rang my bell but instead of leaving my item stood there ringing the bell.I am disabled & have been ill for over a week. I opened the door & said the porch door was open.I was immediately confronted by this driver saying 'don't shout at me'. Well I might have raised my voice as I am tired of endless delivery drivers ignoring my instructions but I did not shout at him. I ended up arguing with this wretched man.Then he said go back in & I will put your parcel in your porch which is what he should have done in the first place. Dreadful company.”

Helpful Report

Posted 1 week ago

“Waited on all say for an important parcel then get a text saying nodody in and they've left it at some shop! Nobody even tried to deliver it. Absolutely rubbish service and lazy staff. Tried calling customer service and just got cut off when in the queue.”

Helpful Report

Posted 1 week ago

DPD is rated 1.2 based on 5,077 reviews