DPD are now on the same level as Hermes and Yodel. Their service use to be next to none and totally on form. Paid extra to have a replacement phone from 02. Was told it would be here on 23rd Oct in the morning which changed to 6:11pm and 7:11pm, never arrived then received a message stating unable to deliver and parcel had been returned to depot, although we sat outside waiting for them. Following day called 02 was told it would be delivered on Sunday 25th, nothing again. Called 02 and was told Monday as DPD do not deliver on Sunday. Monday 26th came and no phone again. At this point blood is boiling. New delivery 27th before 10:30am, and messaged received stating 8:30am - 10:30am. 10:40am messaged received being delivered to another address......back to 02 again no it's coming to your requested address. Reminded them it was due before 10:30 it is now almost 11 and nothing has arrived, only to be told that they cannot guarantee a time slot. it is now 15:38 and although I have seen the DPD van drive by twice the phone still have not arrived. DPD DO BETTER...YOUR DRIVERS ARE BRINGING YOU DOWN!!