DPD is the WORST company I have encountered throughout my entire life. NEVER USE THEIR SERVICES! I had 4 luggages sent out from the UK to Spain. To my surprise, one of them never arrived on the first place. After reclaiming for over 2months, dealing with 4 phone calls, talking to managers and 3 people on their live chat system, they simply said, the courier search was UNSUCCESSFUL. In other words, they lost my belonging worth over £2000, and the best thing out of it, it took them nearly 3 months to tell me this!!! I'm prosecuting the company to the full extend of the law and make sure legal actions are taking in place. If anyone else has had any experiences like this, I am sure there is, it could become a class action suit against the company. To me, what's clear is that they stolen my belongings, which already proves malpractice and lack of service from the company. They have violated my consumer's rights by providing lame excuses, and getting out of the period's provided to get my answer from the courier. Not until, I provided pressure in the company, they suddenly found out it was UNSUCCESSFUL the search. It is inadmissible and unacceptable, the way they treated me as a customer and they way they handled the situation as a company. I will make sure my experience reaches out to all media outlets because DPD needs to suffer the consequences of providing this service.