Parcel due friday (last week) I was given 1.5 hrs notice and sadly I was out so missed the delivery. Rearranged for today, got a text saying it should arrive 11-12am - never came. Phoned customer services who couldn't care less. They told me it would be here tomorrow at 1pm precisely! Then got another text saying it would be delivered 16.45-17.45 (same day). I have been in all evening and now received a text saying that they have missed me and to rearrange for another day. Frustrated is an understatement. I am a key worker and had to take an unscheduled day off work for this today. Who knows if I will ever get my parcel? It has had lots of miles on it.