DPD lost my parcel and refuse to pay the compensation as per our contract. I sent an item using the app shipping service which never arrived with the recipient. Instead another item (a car part) was incorrectly delivered twice (each time DPD collected the item they had incorrectly delivered). After over a month and a half of corresponding with DPD over email, phone call and filling out forms they have failed to locate the item I shipped and now have rejected my claim for the cost of the item despite this being within the standard £50 cover they provide as part of the service. To add insult to injury they are now pretending they would never have entertained the claim for compensation if they had known what the item was (a pasta bowl) despite me mentioning that it was a pasta bowl every single time I spoke to them / when corresponding in writing. I have wasted hours communicating with them only to finally have my claim rejected. I understand they may choose to exclude certain fragile items for cover in terms of damage but this is a case where they have simply lost the parcel completely. If you can't successfully deliver an item and you lose it then it should not matter what that item is, you are responsible for paying for a replacement within the £ limits of the cover you offer as part of your service. I will never use this absolutely useless company to send anything again and will consider taking legal action to recover the amount in question.