By far the worst experience I've had with a delivery company. We've used DPD in the past with great success, but when something goes wrong it’s a disaster with this company. So, a bit of context. We booked 2 parcels to be pick up from our house to be delivered to Germany, a Christmas present for my partners family. So here where it all goes wrong. On the day (Tuesday) of pick up the DPD drive only picked up the one parcel. We were like ok there might be another driver on the way... (as we booked the second parcel a little later on the Monday). There was no further driver. We called the DPD helpline (premium number) was on their hold for 30+ minutes to get through to the Customer service person. 1st Customer Service (CS) person (Tuesday evening). Explained to him all the problem and asked for the collection to be rebooked for the Wednesday. Yep done. We asked why the second collection never happened and he started to get "arsy" He found out the DPD warehouse had cancelled our second booking thinking it was a double booking. (we received no refund for the second booking). We explained to CS that this was not great practice as they should have confirmed with the customer before cancelling the booking. Day 2 (Wednesday). So, I waited another day no pick-up person at all.... I'm a key worker and I have now had to take two days off work!! So, we call the CS helpline again. Another 30+ minutes wait... we get through to Adam. Lovely guy and great help. He found out the 1st CS person had messed up the collection address and had it with a depo. (Great) Adan then re-booked the pick-up from our address the next day (Thursday). Day 3 (Thursday) So another day off work. Waited all day for the pick-up driver. So, decided to do some housework. I hear the letter box go. So, I open the door and there he was the DPD man. Well here where the fun begins. We tells me he waited 10+ minutes (this is not the truth as there was not even a knock on the door) and as he had scanned the "sorry we missed you" excuse card he told me he could not pick up the parcel....(I'm not a complaining person but 3 days waiting for this parcel to get collected and having a lame excuse not having it picked up, really hits the nerve) I have a loud doorbell and if he had actually knock on the door or used the bell I would have heard him. So off he goes. And here I am back on the phone to DPD CS. Another 30+ minutes wait. I get through to probably one of the worst CS workers yet. So, to put some context in this call. It sounded like she was having a party in the background with all the other co-worker (Working from home, I don't think so), I also hear the mobile notification sound going off. And she had a very strong accent. I told her the issue she was very unhelpful throughout. So, I just asked her to rebook the collection. (Doubt she did that. As no one turned up on Friday). I told my partner and she called the CS helpline. Another 30+ minutes wait. We get through to someone called Alan, by this time we had given up and wanted to chat to a manager. We were told that a manager would call us as this is there protocol. We did not receive this call or any miss call notification or voicemail. So here we are Friday we are on the phone in the morning the CS helpline. Thankfully this was a short hold time. Probably as DPD probably have not messed around with anyone's day yet. 1st CS person an Indian lass by the name she gave us. we explained to her the problem and told her our frustrations…. Yep she hung up on us. Great CS. 2nd CS person, Tom his name was lovely person. This time he noted down all our grievances and guaranteed us a call back from the manager. 4 hours later (you know your feeling like a well valued costumer being made to wait 4 hours to chat with the manager). So, I chat with the manager who as much help as a chocolate fireguard. He gives me the Sorry speech (well saying sorry and not fixing the problem nor is it really an apology). No fix to my problem no compensation. Then he tells me he can't even book the parcel back in for Pick up. Yep the CS MANAGER who can't even rebook for Pick up. So, I ask him what I should do. We tell me the make a new booking with the Company (parcel compare) we booked with. So, all in all avoid using DPD. 60% of the CS team and managers are incapable at their jobs and need serious retraining. The Pick-up drivers and warehouse admin team are incompetent and all need a lesson on CS. Last but not least the Pickup driver - no mask, no gloves and I doubt he sanitizes his hand after every delivery/ pick up. And his attitude stank. We try to put in a complaint through the DPD website. Yep that those not work too. We reported it to Tom in the CS team. We have put in a Complaint through Resolver.co.uk to submit our disappointment with this Company.