If I could do zero stars I would. I never really leave reviews, but wanted to warn people the customer services of this company is absolute shambles. Because of covid I was unable to see my newborn nephew. Long story short. I sent him a box full of clothes and books. I made sure I sellotaped the whole box so it wouldn't get damaged. It arrived squashed, a great big hole on the corner. Everything was ruined, my sister had to bin the lot. What annoyed me the most is DPD refused to take responsibility, the delivery driver purposely took a photo of the undamaged side if the box and left. When asked what happened, he replied not my problem. After weeks of filling out claim form which wouldn't submit, I gave up. The stress this caused was immense.