Put a parcel at a drop off shop , two days later and it was still there. I called dpd and was told the problem would be relayed to the correct department's so it could be discussed. An answer would be given in three days. As for delivering the parcel ,no answer could be given. Totally inept, pathetic and useless. I went to the drop off shop ,picked up my parcel and sent it overnight with Royal Mail. Never ,never use dpd again . Glad I got my parcel back , at least its moving now. As for a refund, all you hit is brick walls. So now to ring my credit card company to pull back the money. I really hope dpd is not going to deliver the vaccine for covid19 . Never use dpd again.